Terms of service

Shipping Policy

Effective Date: 12/23/2024

Thank you for shopping with us! We strive to provide you with the best service, and part of that is ensuring you know exactly how we handle shipping for all orders.

1. Shipping Locations

We currently ship to the following locations:

  • United States

If you are located outside of our shipping areas, please contact us to inquire about potential shipping options.

2. Processing Time

  • Order Processing Time: All orders are processed within [1-4 business days]. Orders are not processed on weekends or public holidays.

  • Custom or Pre-Order Items: If your order contains custom or pre-order items, processing time may vary. Estimated shipping times for these items will be provided at checkout.

3. Shipping Methods and Costs

We offer the following shipping methods:

  • Standard Shipping: [1-10] business days - Free shipping

Shipping costs will be calculated and displayed at checkout based on your shipping address and chosen shipping method.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery through USPS.

5. Shipping Delays

While we strive to ensure timely delivery, shipping carriers may experience delays due to unforeseen circumstances, such as weather, strikes, or customs processing. We are not responsible for such delays but will assist you in tracking the status of your shipment.

6. Lost or Damaged Items

If your order is lost or arrives damaged, please email us at contactus@holythrive.com within [7] days of delivery. We will work with the carrier to resolve the issue and ensure that you are either refunded or receive a replacement.

7. Order Changes or Cancellations

Once an order is placed, we typically begin processing it immediately. If you need to make any changes or cancel your order, please contact us within [1 hour] of placing the order, and we will do our best to accommodate your request. Unfortunately, we cannot guarantee changes or cancellations after the order has been processed or shipped.

8. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in their country. These charges are not included in the shipping cost and will be collected by the customs authority or courier.

9. P.O. Boxes and APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses. However, please note that shipping times may be longer for these types of addresses.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us at [Email Address] or call [Phone Number].

Return and Refund Policy

If you'd like to know more about how we handle returns and refunds, please visit our Return Policy page.